Part A: Terms of Use of Website
1. Who We Are
Welcome to Cleanen! (‘Cleanen’, ‘us’, ‘we’, and ‘our’). ‘You’ refers to the individual, company, or other entity using our website (‘Site’).
2. Access
Access to our Site is conditional upon your acceptance of these terms and conditions (‘terms of use’). By using and accessing our Site, you confirm that you accept these terms and agree to comply with them. If you do not agree to these terms, you must not use or access our Site.
3. Changes to These Terms and the Site
We may amend these terms of use from time to time. Please check these terms to ensure you understand the terms that apply at the time of your use. We may also update and change our Site to reflect changes to our products, customers’ needs, and business priorities.
4. Suspension or Withdrawal of Our Site
We do not guarantee that our Site, or any content on it, will always be available or uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Site for business and operational reasons.
5. Eligibility to Use Our Site
Our Site is intended for users who are at least 18 years of age and are residing in and using this Site within Singapore. If you access our Site from outside Singapore, you do so at your own risk and are responsible for compliance with laws applicable to you.
6. Use of Site Content
We are the owners or licensees of all intellectual property rights on our Site and in the material published on it. All materials displayed on our Site are protected by intellectual property laws. All such rights are reserved. You may download extracts of any page(s) from our Site for your personal use. You must not use any part of the content on our Site for commercial purposes without obtaining a license from us or our licensors.
7. Disclaimer of Reliance on Information
This Site is provided on an “as is” and “as available” basis, and we make no representations or warranties regarding the operation or availability of the Site. The content on our Site is provided for general information only and is not intended to amount to advice on which you should rely.
8. Security, Viruses, and Links
We do not warrant that our Site will be uninterrupted or error-free. We recommend using virus protection software and taking precautions to ensure that your process of accessing our Site is secure. We do not accept responsibility for any interference or damage to your computer system arising in connection with your use of our Site. Links to third-party websites are provided for your information only and are accessed at your own risk.
9. Cookies
We use cookies to enhance your experience on our Site. Cookies are small files that we store on your computer containing a unique ID number, allowing us to recognize your computer and improve customer experience overall. You can set your browser to refuse cookies if you do not wish to receive them.
10. User-Generated Content
This Site and our social media channels allow users to upload content related to Cleanen products (‘user-generated content’ or ‘UGC’). By uploading UGC, you grant Cleanen a non-exclusive, perpetual, worldwide license to use, publish, and modify the UGC. You warrant that the UGC is your own work and does not infringe any third-party rights. You agree to indemnify Cleanen against any claims related to Cleanen’s use of the UGC.
UGC must not be defamatory, obscene, offensive, or otherwise inappropriate. We may remove any UGC that does not comply with these standards.
11. Linking to Our Site
You may link to our Site if you first obtain consent from us by contacting [email protected]. Any linking must be done in a way that is fair and legal and does not damage our reputation.
12. Prohibited Uses
You may use the Site only for lawful purposes and in accordance with these terms of use. You agree not to use the Site in any way that violates applicable laws or regulations, to transmit unauthorized advertising, or to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site.
13. Limitation of Liability
In no event will we be liable for damages arising out of or in connection with your use of our Site. Nothing in these terms of use affects any liability which cannot be excluded or limited under applicable law.
14. Termination
We may terminate these terms of use and your access to this Site at any time without notice. In the event of termination, all restrictions, disclaimers, limitations of liability, and indemnities will continue in full force and effect.
Part B: Terms of Sale
1. Application of These Terms of Sale
All purchases of products from the online store on our Site will be governed by these terms of sale. By ordering products, you agree to be bound by these terms of sale.
2. Account Security
If you create an account on our online store, you are responsible for maintaining the confidentiality of your username and password. You must promptly notify us at [email protected] if you suspect unauthorized access to your account.
3. Product Use
You warrant that all products purchased from our online store are for personal use and will not be resold.
4. Placing an Order
To place an order, you must provide required information, including your name, address, and payment details, and be at least 18 years old. You may review and correct your order before confirming it.
5. Order Processing and Contract Formation
After you confirm your order, we will send an order receipt confirmation email. We may reject or cancel orders at our discretion. A contract is formed only when we send you a shipment confirmation email.
6. Prices, Shipping, and Taxes
Prices are as shown on the Site at the time of your order. We may correct pricing errors and charge the correct price or cancel the order. Additional shipping and handling charges may apply for separate orders.
7. Limitation of Liability
We are not liable for any damages arising from the use of our products beyond what is required by applicable law.
8. Governing Law
These terms of use and terms of sale are governed by and construed in accordance with the laws of Singapore. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
For any inquiries, please contact us at [email protected].