30 Day Money Back Guarantee
At Cleanen, we stand behind the quality of our products and services and want you to be completely satisfied with your purchase. To ensure your confidence in trying our offerings, we offer a 30-day money back guarantee on all our products and services.
Products Refund Policy
If, within 30 days of delivery, you are not fully satisfied with the products, you may return them and receive a full refund of the price you paid, including the original postage charges. You must pay the costs of returning the products to us unless the products are found to be defective, in which case your claim will be handled according to our terms of sale.
This policy applies exclusively to products purchased on the Cleanen online store
Conditions for Refund
To qualify for a refund under the 30 Day Money Back Guarantee:
- The return request must be made within 30 days from the delivery date.
- Products must be returned in their original packaging, including all accessories, manuals, and documentation.
- Products must be unused and in the same condition as received.
Return Process – Products
- Initiate Return: Contact our customer service at [email protected] to initiate the return process. Provide your order number, details of the product, and the reason for the return.
- Return Authorization: Upon receiving your request, we will provide you with a return authorization and instructions on how to return the product.
- Return Shipping: You are responsible for the return shipping costs unless the product is defective.
- Validation: Once we receive the returned products, we will inspect and validate their condition.
- Confirmation: We will send you an email to confirm the validation of the returned products.
- Refund Processing: Your refund will be processed and confirmed by email within 5 business days of validation. The refund will be credited to your original method of payment.
Exclusions – Products
The 30 Day Money Back Guarantee does not apply to:
- Products purchased from third-party retailers.
- Products that have been used, damaged, or altered after delivery.
- Products without original packaging and accessories.
Defective Products
If the products are found to be defective, we will cover the cost of return shipping and handle your claim in accordance with our terms of sale. Please contact our customer service immediately at [email protected] to report any defects.
Services Refund Policy
If, upon checking, you are not fully satisfied with the cleaning services provided, you may request a refund within 48 hours of the completion of the service. Our cleaning services include bedroom cleaning, apartment cleaning, bathroom cleaning, kitchen cleaning, and house and office cleaning services.
Conditions for Refund – Services
To qualify for a refund:
- The refund request must be made within 48 hours from the completion date of the service.
- Provide a detailed explanation of why you are not satisfied with the service.
- Allow us the opportunity to resolve any issues or concerns you have with the service before processing the refund.
Refund Process – Services
- Initiate Refund: Contact our customer service at [email protected] to initiate the refund process. Provide your order number, details of the service, and the reason for the refund request.
- Review: Upon receiving your request, we will review and address any issues or concerns raised.
- Resolution: We may contact you to discuss the issues and attempt to resolve them.
- Refund Processing: If the issues cannot be resolved to your satisfaction, your refund will be processed and confirmed by email within 5 business days of the review. The refund will be credited to your original method of payment.
For any questions or further assistance, please contact us at [email protected].