At Cleanen, (“we”, “us”, “our”, “Company”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines the basis upon which we process any personal data that we collect from you, or that you provide to us, or that we receive from other sources. By ‘process’, we mean collecting, using, storing, deleting, and otherwise handling personal data. By using our website (the “Site”), you agree to the practices described in this Privacy Policy. We recommend reviewing this policy periodically for updates.
Data Collection
Types of Data Collected
- Information You Provide: Includes your name, address, email, date of birth, phone number, details of purchases, and survey responses.
- Automatic Information: Collected via cookies and similar technologies, including browsing behavior and IP addresses, monitored through Google Analytics.
How Data is Collected
- Directly: When you fill in forms, correspond with us, or use our Site.
- Indirectly: From third parties such as credit reporting agencies, law enforcement, and government entities.
Use of Data
Cleanen processes personal data to:
- Deliver goods and manage purchases and refunds
- Provide updates and alerts
- Improve our Site and services
- Comply with legal obligations
- Detect and prevent fraud
- Respond to complaints and inquiries
Data Sharing
Cleanen may share your data with:
- Partner companies for marketing purposes
- Third-party service providers and suppliers
- Credit reference agencies and government entities
- Entities in the event of a business merger or acquisition
Data Storage
We implement technical and organizational measures to ensure the security of your personal data and have strict confidentiality agreements with our third-party service providers.
International Data Transfers
Personal data may be transferred and processed outside Singapore. We ensure secure transfer and appropriate safeguards for your data in accordance with applicable laws.
Marketing
With your consent, Cleanen may send you marketing information about our products and services, as well as those of our partners. You can opt-out of marketing communications at any time.Text Marketing and Notifications
By providing your phone number, you agree to receive text notifications and marketing messages, which will not exceed 10 messages per month. You can unsubscribe by following the instructions in the messages.Your Data Protection Rights
You have the following rights:
- Access: Request copies of your personal data.
- Rectification: Request corrections to any inaccurate or incomplete information.
To exercise these rights, contact us at [email protected]. We may require proof of identity and details about the data in question.
Cookies
Cookies are used to enhance your experience on our Site, such as keeping you signed in and understanding your site usage. You can manage cookies through your browser settings.
External Links
Our Site contains links to other websites. This Privacy Policy applies only to our Site, so please review the privacy policies of any linked sites.
Changes to Our Privacy Policy
We regularly review and update our Privacy Policy. The latest version will always be available on our Site.Contact Us
For questions or to exercise your data protection rights, contact us at [email protected].
Complaints
If you believe we have breached your privacy, contact us at [email protected]. We will investigate and respond to your complaint within a reasonable time. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner in Singapore.