Cleanen Shipping Policy
At Cleanen, we are committed to ensuring that your cleaning products arrive promptly and in perfect condition. Below is our detailed shipping policy.
Global Reach
We ship to various countries worldwide. If you don’t see your country listed at checkout, please email us at [email protected], and we will strive to meet your needs.
Shipping Costs
- Complimentary Shipping: Enjoy free standard shipping on all international orders over $60.
- Standard Shipping Rates: For orders under $60, shipping fees are determined by the destination, package weight, and size, and are displayed at checkout.
Order Processing
- Quick Turnaround: Orders are processed within 1-2 business days, excluding weekends and public holidays.
- Notification: You’ll receive a confirmation email once your order is placed, followed by another email with tracking information once your order has shipped.
Delivery Timeframes
- Standard Delivery: Typically, standard shipping takes 7-21 business days, depending on your location.
- Express Delivery: Where available, express shipping options can deliver within 3-7 business days at an additional cost.
- Note on Delays: Delivery times are estimated and not guaranteed. Factors like customs clearance, weather, and carrier delays can affect delivery.
Service Delivery
We strive to provide our cleaning services promptly. Once a booking is confirmed, services will be delivered within the scheduled date and time agreed upon at the time of booking. The scheduled date stands for the advised delivery date. For House & Office Cleaning services, the estimated delivery time is 2 weeks from the date of booking.
Note on Delays
While we aim to be punctual, unforeseen circumstances such as traffic conditions, weather, or other unexpected delays may affect the scheduled service time. We will communicate any significant delays as soon as possible to keep you informed and reschedule if necessary.
Customs and Duties
- Recipient’s Responsibility: Customs duties and taxes may apply to international shipments. These fees are the recipient’s responsibility and are not included in the product price or shipping costs.
- Customs Policies: As customs regulations vary greatly, we recommend contacting your local customs office for more information.
Tracking Your Order
Real-Time Updates: After your order ships, you will receive a tracking number via email. Use this to monitor your package’s journey through the provided link or our website.
Handling Delivery Issues
- Secure Deliveries: Ensure your delivery address is secure, as Cleanen is not liable for lost or stolen packages post-delivery confirmation.
- Resolving Delays: Should there be any delays, we will work closely with our shipping partners to resolve the issue. However, Cleanen is not responsible for delays due to customs or unforeseen circumstances.
- Incorrect Addresses: If your package is returned due to an incorrect address, we will notify you to arrange reshipment. Additional shipping charges may apply.
Accuracy of Address
- Your Responsibility: Providing accurate and complete shipping information is essential. Cleanen is not responsible for delays or misdeliveries resulting from incorrect addresses.
Special Considerations
- No PO Boxes: We do not ship to PO Box addresses. Please provide a valid street address.
- Remote Areas: Deliveries to remote locations may take longer and could incur additional charges. Contact us for more information.
Return Shipping
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error by Cleanen.
- Trackable Shipping: We recommend using a trackable service for returns. Cleanen is not responsible for lost return packages.
- Return Address: Ensure returns are sent to the address provided by our customer service team.
Contact Us
For any questions or further assistance regarding our shipping policy, please reach out to us at [email protected]. Our team is here to assist you with any concerns related to your order.